Compucom Recruitment 2023 for Service Desk Tech | B.E/B.Tech/Any degree | Pune

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Compucom Recruitment 2023 – Compucom is scheduled to hire for the role of Service Desk Tech for B.E/B.Tech/Any degree graduates at Pune. The detailed eligibility criteria and application process are given below.

Compucom Recruitment

Compucom Recruitment 2023 Details:

Job Role Service Desk Tech
Qualification B.E/B.Tech/Any degree
Experience Freshers
Salary Best in Industry
Job Location Pune
Last Date ASAP

Detailed Eligibility:

Education Qualification:

What We Need & What You’ll Do (Responsibilities):

Criteria:



  • Any Fresher Graduate can apply. (Technical or Non-Technical)
  • Should be comfortable to Work from Office in rotational Night Shift
  • Should have excellent English Communication Skills.
  • Should be Basic understanding of Troubleshooting, VPN, Active Directory etc.

Job Role:

  • Opens, logs, prioritizes, assigns, and closes calls logged.
  • Asks the End User for all relevant information concerning the call made or issue reported.
  • Attempts to resolve the defined inquiries while on the telephone, to meet the agreed upon Service Level for First Call Resolution.
  • Routes the enquiries to Resolver Groups as appropriate.
  • Re-routes misdirected calls.
  • Escalates tickets which have not been resolved by SD.
  • Provides status and updates on tickets to authorized users.
  • Reopens Ticket / Creates new ticket to follow up if the user indicates that the inquiry was not resolved to their satisfaction.

Benefits:

  • A culture comprised of diverse, global teams who have a passion for collaboration and client service.
  • A competitive salary and scope for further advancement
  • State-of-the-art engineering solutions – working at Enterprise Bot is a refreshing mix of purpose, challenge, and fun Apply for this job online Email this job to a friend Share on your newsfeed Socialize this job opportunity to a friend, colleague, or family member:

How to Apply for Compucom Recruitment 2023?

All interested and eligible candidates can apply for this position online by the following link as soon as possible.

For more details & Apply: Click here.


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