Cintra Recruitment 2023 – Cintra is scheduled to hire for the role of Associate Service Desk Analyst (Freshers) for B.E/B.Tech at Chandigarh. The detailed eligibility criteria and application process are given below.
Cintra Recruitment 2023 Details:
|Job Role||Associate Service Desk Analyst|
|Salary||Best in Industry|
Qualifications and Certifications:
- Education: B.E or B.Tech or any other related professional degree preferred.
Great To Have:
- Previous Experience/ Familiarity with Service Management/Incident management tools (JIRA service management, ServiceNow, Remedy etc.)
- Experience/Knowledge of Oracle and Cloud technologies desired.
- Basic excel operations knowledge – ( Vlookup, index match, pivot tables ) is preferred
What About You?
- Experience in using helpdesk ticketing system (JIRA, ServiceNow, Remedy etc.)
- Good knowledge of ITIL based Incident/Change/Problem management
- High level written and verbal communication skills (English)
- Ability to troubleshoot issues quickly and find solutions to solving them
- Great knowledge of IT processes and willingness to constantly update knowledge
- Ability to multi-task, working on more than one issue simultaneously
- Must be flexible to work in rotating shifts and be part of a rostered-on call team during weekends
- Intermediate Excel skills for reporting (for e.g., VLOOKUP, Pivot, Index, Match)
- Strong customer service skills with a passion to exceed customer expectations.
- Knowledge of ITIL v3, ideally with an ITIL certification.
What Will You Be Doing?
- 24×7 Level 1 IT Service Desk support
- Managing the central mailbox and addressing the user queries
- Track the incidents to conclusion in line with SLAs and quality standards.
- Helpdesk (Ticket Logging, dispatching & email support)
- Liaison & co-ordinate with Level 1 support and escalate the issue to L2 on time
- Ultimate responsibility for ownership of all customers incidents or logged service requests
- Sending daily reports – Logged, Resolved, Open tickets [Pending with L2]
- Provide Incident, query and service request management and monitoring (incl. escalation)
- Report on known outage and service impacts
- Comprehend the issue, search on Knowledge Management Tool and communicate/narrate effectively
What Will You Get?
- We offer a range of benefits including:
- Shift Allowance
- Gym Membership
- Company Bonus
- Mediclaim Policy
- Continuous learning opportunities!
How to Apply for Cintra Recruitment 2023?
All interested and eligible candidates can apply for this position online by the following link as soon as possible.
For more details & Apply: Click here.