British Council Recruitment 2023 for Graduate Trainee | B.E/B.Tech/B.Sc | Noida | Last Date: 12 May 2023

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British Council Recruitment 2023 notification announced for the posts of Graduate Trainee. Candidates with the qualification of B.E/B.Tech/B.Sc is eligible to apply for the job. Interested and eligible candidates can apply online. The detailed eligibility and selection process are explained below.

British Council RecruitmentBritish Council Recruitment 2023 for Graduate Trainee:

Job Role Graduate Trainee
Qualification B.E/B.Tech/B.Sc
Experience Freshers
Salary Best in Industry
Job Location Noida
Last Date 12 May 2023

Detailed Eligibility:

Educational Qualifications:

Graduate Trainee: Candidates should possess a degree B.E/B.Tech/B.Sc in the relevant fields is eligible to apply.

Role-specific Knowledge and Experience:

  • Basic Understanding Service Desk Operations.
  • Proficient in relevant computer applications( MS Office).
  • Knowledge of customer service principles and practices.
  • Basic Understanding Service Desk Operations.
  • Enthusiastic and keen to learn.
  • Knowledge of customer service principles and practices.
  • Good people and interpersonal skills.
  • Good communication skills.

Further Information:

  • Pay Band: 3
  • Contract Type: FTC till 15 months.

Accountabilities, Responsibilities, and Main Duties:

  • Provide Level 1 and Level 1.5 support to clients and partners via email, Chat, Service Now, and telephone.
  • Coordinate issue resolution to ensure all requests are handled appropriately and in a timely manner.
  • Proactively pick up calls and emails as per the agreed standards and be the first point of contact for the customer.
  • Navigate meticulously to research required information using available resources/applications.
  • Proactively identify and escalate priority issues to the contacts as per the escalation matrix.
  • Responsible for handling critical incidents.
  • Ensure adherence to individual/team KPIs.
  • Update Required tools (CRM etc.) to record every customer interaction promptly.

Information Security:

  • Ensure and be aware of the information security policies and comply with them.
  • Ensures that the team complies with ISO 27001 and IGA-related requirements.
  • Send account opening requests effectively.
  • Disable accounts immediately for leavers and Absconders /on long leaves.
  • Provide security awareness and education to the team.
  • Manage Records to ensure compliance with the Freedom of information act.
  • Ensure incidents assigned to their Service Line are closed within SLAs.

Purpose of the job: To deliver optimum customer service, and take ownership in maintaining an excellent Technical and Customer Service experience.

Role context:

  • The British Council Shared Service Centre (SSC) is establishing a Customer Contact Centre to serve all first-level enquires of British Council global customers.
  • Senior Service Desk Technician will provide support to the Team Lead in achieving overall SLAs and customer services.

How to apply for British Council Recruitment 2023?

Interested and eligible candidates can apply for the job online as soon as possible.

For more details & Apply: Click here

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