Atlassian Recruitment 2024: Atlassian is scheduled to hire for the role of Associate Support Engineer. Candidates with B.E/B.Tech qualifications are eligible to apply for this role. Candidates looking for jobs in Bangalore can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can also try Emerson Careers.
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Join us at Atlassian. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
Atlassian Recruitment 2024:
| Job Role | Associate Support Engineer |
| Job Category | IT Jobs |
| Qualification | B.E/B.Tech |
| Experience | 1+ years |
| Salary/CTC | Best in Industry |
| Job location | Bangalore |
| Last date | ASAP |
Detailed Eligibility:
Associate Support Engineer:
- Candidates must possess a B.E/B.Tech qualifications
- Overall 1+ years of customer or support facing industry experience
Qualifications:
- Have an understanding of Operating Systems, Database, Networking Concepts and Cloud Computing
- Knowledge of SQL, Networking, Linux, Java Web Servers or knowledge in Cloud technologies will be an added advantage
- We’re looking for individuals with a customer-centric mindset, can adapt quickly, are curious, resilient, have quick learning ability, a growth mindset, and a solution-based approach inline with Atlassian’s Core values.
- Fluent written and verbal communication skills in English.
- Good interpersonal communication and customer service skills are needed to work successfully with customers in high stress and or ambiguous situations
- Strong aptitude for learning new technologies and understanding how to utilize them in a customer facing environment.
- Logical approach to problem-solving & strong troubleshooting experience
- Experience working with peers/teams across multiple locations in an added advantage.
- To have flexibility to cover a fixed shift through weekends on rotation basis to meet the needs of our customers
- You may be required to pivot focus towards a dedicated support channel (i.e. Chat) to meet the needs of our customers
Responsibilities:
- Be responsible for resolving customer configuration issues and responding to customer questions reported by email & chat, ensuring all processes and agreed upon standards are followed.
- Ensure that customers have a positive experience with Atlassian Cloud products.
- Understand customer use cases, perform troubleshooting, devise and implement workarounds to product bugs.
- Contribute to our Product knowledge through Knowledge base articles and our Standard Operating Procedures (SOPs), helping us stay current on case management content
- Work in a 12:30 PM to 9:30 PM IST shift
What’s in it for you:
- The entire Atlassian team has created a unique business environment — one of Energy, Creativity, and Collaboration.
- The atmosphere is fun, casual, and inviting, in keeping with Atlassian’s roots as a successful entrepreneurial start up.
- A good transition for you, if you want to pivot & grow in the technical support world.
- We are guided in our efforts by a strong set of corporate values:
- Open Company, no bullshit
- Play, as a team
- Build with heart & balance
- Be the change you seek
Role Overview: The Associate Support Engineer (Cloud EMEA) isn’t just an ordinary Support role. As an Associate Support Engineer, you will provide multi-channel support, including via chat and email, to customers using Atlassian products, in isolating, diagnosing, reproducing and fixing technical issues promptly. To be successful in this role, you must be a motivated self-starter and self-learner, possess strong customer service and problem-solving skills; and be someone who embraces challenges. The candidate must be able to work EMEA business hours and also be flexible to assist during weekends as needed to support business needs.
How to apply for Atlassian Recruitment 2024?
Interested and Eligible candidates can apply for this position online using the following link as soon as possible.
For More Details & To Apply: Click here.
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