Asteria Aerospace Recruitment 2024 – Asteria Aerospace is scheduled to hire for the role of Associate Engineer I – Customer Support [Liasoning] for B.E/B.Tech graduates. Candidates looking for a job in Gurgaon can utilize this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below.
At Asteria, we seek a customer service representative role, a pivotal position within our customer support department. We are responsible for delivering exceptional customer service and serving as the first point of contact for our external/internal customers. Your primary responsibility is to address inquiries, resolve issues, and assist our valued customers. This role requires strong communication skills, empathy, and a highly motivated, detail-oriented, and friendly individual with excellent communication and problem-solving skills. The successful candidate will play a key role in ensuring our customers have a positive experience and that the front-end support operations run smoothly.
Join us at Asteria Aerospace, Bangalore. This is an opportunity to take on an exciting new career challenge. It’s a chance to hone your technical skills and advance your career. Don’t miss this opportunity to power your career. Share with your friends and family! If you want more details regarding the job, like salary, age, mode of application, selection, and job location, you can find them below. You can check the official website below if you still have any doubts.
About the company: Asteria Aerospace Ltd is a full-stack drone technology company providing actionable intelligence from aerial data. We develop deeply customized drone solutions for government and enterprise customers using our in-house hardware design, software development, and manufacturing capabilities. We have been a trusted partner to provide long-term and quality-focused drone products & services to the defense & homeland security, agriculture, oil & gas, energy & utilities, telecommunications, mining, and construction sectors. Our drone solutions protect borders and facilities, improve farm yields, inspect critical assets, and monitor construction sites using the power of aerial intelligence. Asteria Aerospace is a subsidiary of Jio Platforms Ltd, which is a majority-owned subsidiary of Reliance Industries Ltd.
Asteria Aerospace Recruitment 2024:
| Job Role | Associate Engineer I – Customer Support [Liasoning] |
| Qualification | B.E/ B.Tech |
| Experience | 1 – 2 years |
| Salary | Best in Industry |
| Job Location | Gurgaon |
| Last Date | ASAP |
Detailed Eligibility:
Associate Engineer I – Customer Support [Liasoning]:
- Engineer Graduate or equivalent with good communication skills.
- Excellent Communication Skills: The ability to communicate clearly and effectively, both verbally and in writing, is essential. He/she should be able to convey information, instructions, and solutions in a concise and friendly manner.
- Product Knowledge: An in-depth understanding of the company’s products and services is crucial. Customer service representatives should be able to answer customer questions and provide guidance regarding product features and benefits.
- Active Listening: Listening carefully to customers’ concerns and questions is essential. This not only helps in understanding their needs but also in providing accurate and relevant responses.
- Adaptability: The ability to adapt to changing situations, policies, and customer needs is important. Customer service representatives should be flexible and open to new challenges.
- Time Management: Efficiently managing their time and prioritizing tasks is essential for handling a high volume of customer inquiries and providing prompt responses.
- Multitasking: Customer service representatives often need to juggle multiple tasks simultaneously, such as managing phone calls, emails, and chat inquiries. The ability to multitask without sacrificing service quality is crucial.
- Conflict Resolution: Skill in de-escalating conflicts and finding amicable resolutions is a valuable asset. A customer service representative should be able to handle complaints and disputes effectively.
- Professionalism: Maintaining a professional demeanor and appearance is important when representing the company. Professionalism includes punctuality, respect for company policies, and maintaining customer confidentiality.
- Positive Attitude: A positive and enthusiastic attitude can enhance the customer’s experience and create a more pleasant interaction.
Responsibilities:
- Customer Interaction:
- Greet and assist customers, clients, and visitors in a courteous and professional manner.
- Provide accurate and timely information regarding products, services, and company policies.
- Resolve customer inquiries, complaints, and issues in a prompt and effective manner.
- Maintain a deep understanding of our products and services to better assist customers.
- Record and track customer interactions and feedback for improvement.
- Problem Solving:
- Analyze and evaluate customer problems and provide effective solutions or escalate to the appropriate department when necessary.
- Maintain a deep understanding of our products and services to troubleshoot customer issues/queries.
- Document customer interactions, issues, and resolutions in the company’s service portal system.
- Product Knowledge:
- Stay up to date with product updates, features, and industry trends.
- Educate customers on product features and benefits.
- Provide guidance and support for customers to make informed decisions.
- Quality Assurance:
- Ensure that customer service inquiries are handled promptly, accurately, and professionally.
- Monitor and review customer interactions to identify areas for improvement.
- Collaborate with the team to continuously enhance service quality and efficiency.
How to Apply for Asteria Aerospace Recruitment 2024?
Interested and eligible candidates can apply for this position online as soon as possible by the following link.
For More Details & Apply: Click here.
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