Accelya Recruitment 2025: Analyst I

Accelya Recruitment 2025: Accelya is scheduled to hire an Analyst I for B.E/B.Tech/B.Sc/BBA qualifications. Candidates looking for jobs in Pune can utilise this opportunity. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Interested candidates can apply for Microland Careers.

Accelya Recruitment 2025 – Details:

Detailed Eligibility:

Analyst I – L1 Support:

Qualifications:

• Bachelor’s degree in Information Technology, Computer Science, Business, or a related field (or equivalent experience).
• Basic understanding of IT systems, hardware, software, and network technologies.
• Familiarity with service management tools (e.g., ServiceNow, JIRA, Zendesk) and ticketing systems is a plus.
• Strong problem-solving skills with the ability to diagnose and resolve basic technical issues.
• Excellent verbal and written communication skills, with a customer-centric approach to service delivery.
• Ability to work effectively in a team environment and interact with users of varying technical proficiency.
• Strong organizational skills and attention to detail, with the ability to prioritize and manage multiple requests.
• Eagerness to learn new technologies and grow within the IT support field.

Preferred:

• Previous experience in an IT support or customer service role is a plus.
• Basic knowledge of operating systems (Windows, macOS, Linux), office productivity tools (e.g., Microsoft Office, Google Workspace), and remote support tools. Familiarity with networking basics, including TCP/IP, VPN, DNS, and DHCP. IT certifications (e.g., CompTIA A+, Microsoft Certified: Windows, or equivalent) are a plus but not required.

Key Responsibilities:

• Incident Logging and Troubleshooting: Serve as the first point of contact for users experiencing technical issues. Log incidents, categorize issues, and provide basic troubleshooting to resolve hardware, software, network, and application problems.
• Problem Resolution: Troubleshoot and resolve common technical problems, including issues with operating systems, email, network connectivity, printers, and other IT services.
• Provide step-by-step assistance to end-users via phone, email, or chat.
• Escalation Management: Identify issues that cannot be resolved at the L1 level and escalate them to higher support levels (L2/L3) as needed, ensuring timely and efficient escalation with proper documentation.
• User Communication: Maintain effective communication with end-users throughout the resolution process, providing updates on the status of incidents and ensuring customer satisfaction.
• Documentation: Maintain accurate records of incidents, resolutions, and troubleshooting steps in the incident management system (e.g., ServiceNow, JIRA). Update knowledge base articles and troubleshooting guides as needed.
• Software and Hardware Support: Assist with the installation, configuration, and basic maintenance of software and hardware, including workstations, laptops, printers, and peripherals.
• Account Management: Help manage user accounts, including password resets, account unlocks, and permissions, in accordance with organizational policies and procedures.
• User Training: Provide basic user training and guidance on software, tools, and processes as needed, helping users understand how to utilize IT resources effectively.
• Monitoring and Alerts: Monitor system alerts and notifications to proactively address potential issues before they impact end-users, following established protocols.
• Service Improvement: Identify recurring issues or common requests and provide feedback to the team to improve processes, user experience, and efficiency.

How to Apply for Accelya Recruitment 2025?

Interested and eligible candidates can apply for this position online using the following link on or before 30 April 2025.

For More Details & To Apply: Click here.

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Reviewed by Prasanth S