66degrees Recruitment 2025: 66degrees is scheduled to hire for the IT Service Desk L1 Engineer role. Candidates with B.E/B.Tech qualifications are required to apply. The work location will be Pune. Interested and eligible candidates can apply online as soon as possible. The detailed eligibility criteria and application process are given below. Candidates can apply for Google Careers
66degrees Recruitment 2025 – Details:
| Job Role | IT Service Desk L1 Engineer |
| Qualification | B.E/B.Tech/B.Sc |
| Experience | 1 – 2 Years |
| Salary/CTC | Best in Industry |
| Job Location | Pune |
| Last Date | ASAP |
IT Service Desk L1 Engineer:
- Bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent practical experience).
- 1-2 years of experience in an IT service desk role.
- Strong understanding of Mac Systems, Windows systems,Google Administration, Google Workspace Applications, common business applications.
- Basic knowledge of network fundamentals (TCP/IP, DNS, VPN).
- Excellent communication and interpersonal skills.
- Ability to troubleshoot and resolve technical issues efficiently.
- Customer-centric mindset with a focus on providing positive user experiences.
- Ability to work independently and as part of a team.
Preferred Qualifications
- ITIL Foundation, or similar certifications would be a plus.
- Experience with ITSM tools (e.g., ServiceNow, Jira Service Management).
- Familiarity with remote support tools.
Responsibilities:
- Provide initial technical support to end-users.
- Log, categorize, and prioritize all incoming IT support tickets in the ticketing system.
- Perform troubleshooting of hardware, software, applications and network connectivity issues.
- Assist users with password resets, account unlocks, and basic application support.
- Escalate complex or unresolved issues to L2 engineers with detailed notes and logs.
- Maintain accurate and up-to-date documentation of IT procedures and solutions.
- Educate users on common IT issues and best practices.
- Participate in on-call rotation as required.
- Contribute to continuous improvement initiatives for service desk operations.
Overview of role: The IT Service Desk L1 Engineer will be the first point of contact for all IT-related issues and requests. This role involves troubleshooting basic technical problems, escalating complex issues to higher-level support, and providing exceptional customer service.
How to Apply for 66degrees Recruitment 2025?
Interested and eligible candidates can apply online using the link below as soon as possible.
For More Details & To Apply: Click here.
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